Cancellation Policy

At SOLONG Tattoo, we understand that plans can change. This cancellation policy is separate from our return policy and applies only to orders that have not yet been processed or shipped.

Cancellation Request Guidelines

Time Frame: You may request a cancellation within 24 hours of placing your order. Once your order has been processed or shipped, we are unable to cancel it.

How to Cancel: To request a cancellation, please contact our customer support team at [WhatsApp:+8619106562048‬‬/Email:support@solongtattoo.com] with your order number and reason for cancellation.

Approval: Cancellation requests are subject to approval. If your order has already been processed or is in transit, we regret that we cannot honor the cancellation.

Processing Cancellations

Refunds: If your cancellation request is approved, a full refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account.

Non-Eligible Orders: Once an order has been processed or shipped, it cannot be canceled. In such cases, please refer to our return policy for information on how to proceed with a return or exchange.

Credit Card Disputes

In the event of a credit card chargeback or dispute, please note that the cancellation option may no longer be available, and the resolution will be subject to the credit card provider's investigation. We encourage you to contact our customer support immediately if you have any concerns regarding your order to avoid disputes.

By placing an order with us, you agree to the terms of this cancellation policy.