Returns Policy

No returns accepted on ink, Tattoo Needles.

We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed sales@cnctattoo.com and all return requirements are met; you will receive a return authorization.

Shipping

In order for you to receive the products as soon as possible, we will prioritize shipping from the nearest warehouse according to your address. For example, if you order a CNC-X-WE machine and a few boxes of CNC POLICE Cartridges, we will split the order: the CNC-X-WE will be shipped from our US warehouse and the CNC POLICE will be shipped from its country of origin.

After you submit the order and the payment is successful, generally, we need 24 – 48 hours to process your order, please check your phone/email so that we can contact you in case of any issues and with shipping updates. After delivery, we will submit the courier tracking number on the website and your email. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.